CANCELLATION & DAMAGES POLICIES
SNOWMOBILE PACKAGES
(December 15 - April 1 subject to snow conditions)
A Visa or Mastercard number by phone is required to book Tours
Customers may pay by cash, interac, visa or mastercard
Please arrive on or before the scheduled tour time
A signed Visa or Mastercard chit required for security deposit
Visa or Mastercard must have a minimum of $500 credit available
Client is responsible for any damages to machine
DAMAGES POLICY
It is the responsibility of the client to drive with
adequate care and caution during the tour, in order
to avoid unnecessary damage to the machines.
Enjoy yourself, but follow directions & drive carefully!
In the event of damage to machine, the visa holder will
receive a written estimate from a licensed snowmobile
dealer for parts to repair the damages - this estimate will
be applied to the visa to cover the cost of damages.
CANCELLATION POLICY
It is the responsibility of the client to book tours in
good faith. The following charges will be applied
to the customers' credit card, in the event of cancellation.
<2 weeks notice - $50 administration fee
< 1 week notice - full charges apply*
(credit card of the client booking the ride will be debited the charges)
**In the event that Highland Wilderness Tours cannot
run the tour due to weather conditions, no charges will
be applied, and any deposits will be returned without penalty.
Please allow 14 - 21 days for full refunds.**
PUBLIC TRAIL RIDING
(April 23 - November 15 *subject to snow conditions)
A credit card over the phone is required to book tours over1 hour.
Customers may pay on site by cash, interac, Mastercard or Visa.
Please arrive 10~15 minutes prior to scheduled ride time.
All clients must sign a waiver, <18 are signed by parent or guardian
All clients must wear an ASTM certified helmet (supplied)
All clients must wear a hard soled shoe with min 1 cm notched heel
(if you do not have your own, the stable will provide a pair)
Long pants, and shirts with a sleeve recommended
Minimum age for unassisted trail riding is 10 and up
**6 -10 year olds may be led on horseback by a mounted guide
and participation of young children is at the discretion of staff
STABLE POLICY
It is the responsibility of the client to book rides
in good faith, and show up at the required time.
Clients must adhere to all signs on the property,
and follow the direction of staff at all times,
before, during and after riding. The client is
responsible for his/her conduct, and must follow
barn rules asposted and as instructed by staff
and guides. Ride Safe, Ride Smart, and have fun!
> 2 weeks notice - no charges apply
<1 weeks notice - $25 administration fee
**In the event that Highland Wilderness Tours cannot
run the tour due to weather conditions, no charges will
be applied, and any deposits will be returned without penalty.
Please allow 14 - 21 days for full refunds.**
RIDING LESSONS
(YEAR ROUND)
Lessons are available year round in outdoor rings or our new Dome indoor arena.
Initial lesson for all individuals must be a private lesson, for evaluation
purposes.
If purchasing a (discounted) package of lessons, each lesson runs once weekly.
Pay as you go lessons available at the normal rate and used at discretion of customer.
Gift certificates are available - contact the Penny for details on this great gift idea!
If a semi private is desired, but a group is not available, lesson runs at the group rate for 45 min.
2011 One hour Rates as follows
PRIVATE - $40 (plus tax)
SEMI PRIVATE - $30 (plus tax)
PACKAGE 4 PRIVATE - $140 (plus tax)
PACKAGE 4 SEMI PRIVATE - $100 (plus tax)
*all lessons run rain or shine, check with the barn for lesson times
*Cancellation of package discount lessons, no refund on the missed lesson.
DOGSLEDDING PACKAGES
(December 27 - March 12)
DOGYARD/KENNEL POLICY
It is the responsibility of the client to book rides
in good faith, and show up at the required time.
Clients must adhere to all signs on the property,
and follow the direction of staff at all times,
before, during and after their tour. The client is
responsible for his/her conduct, and must follow
rules as posted and as instructed by staff and guides.
Failure to follow the directions of the guide means
you may have your run cut short for the safety of the
dogs, the guides, and other customers. It is the right of
the guide to determine whether customers are fit to
drive, and may terminate a run if they do not feel
a client is capable of safely performing as a driver.
PLEASE, NO CLIENTS IN THE DOGYARD
WITHOUT THE GUIDE'S PERMISSION
PLEASE LEAVE YOUR DOGS AT HOME!
Have a safe and happy dogsledding adventure.
Customers may pay by cash, interac, Mastercard or Visa card
Please arrive TEN to FIFTEEN minutes prior to the scheduled tour time
**Dogsled tours run at 10 am and 1:30 pm daily
All clients must sign a waiver, clients <18 signed by parent OR guardian
All children must wear a helmet, if you have a suitable one please
bring it along or we will provide you with one at the dogyard
For your comfort, read our page on dressing right for winter
Minimum age to drive a sled, 8 - 10 years at discretion of staff
Minimum age for passengers - 4 yrs if accompanied by another sibling
OUR TOURS ARE ONE DRIVER PER SLED - NO PASSENGERS, NO EXCEPTIONS
WE HAVE A ZERO TOLERANCE FOR CANCELLATIONS AND/OR
LATE ARRIVALS. NO REFUNDS IN THE EVENT OF A LAST MINUTE
CANCELLATION OR ARRIVING MORE THAN 20 MINUTES AFTER THE
SCHEDULED START TIME OF YOUR TOUR. BE SURE BEFORE YOU BOOK!
AS A SMALL BUSINESS, WE SIMPLY CANNOT BE LEFT SITTING INACTIVE
IN THE DOGYARD - BEING COLD OR AFRAID IS NOT A SUITABLE EXCUSE.
Our tours are very popular with customers, and we do our best to give you a good run!
GENERAL POLICY
< 2 wks notice - $25 administration fee (see above)
Second cancellation - $25 administration fee x 2
**In the event that Highland Wilderness Tours cannot
run the tour due to weather conditions, no charges will
be applied, and any deposits will be returned without penalty.
Please allow 14 - 21 days for full refunds.**
GIFT CERTIFICATES
(for all gift certificates)
Once your gift is purchased there is a one year period to redeem it, if you need an extension
for what is a reasonable occurance by all means call us to let us know what your issue is.
We do work with customers if they have a problem with scheduling, weather or health,
however it is important
they be redeemed within a reasonable time as pricing may change.
If a person holding a gift certificate makes a booking and then cancels without
a reasonable period of notice a $25 per personfee (plus tax) will apply before rebooking.
Frivolous or repetitive cancellations may result in a gift certificate becoming void & non redeemable.
In the past we have turned away customers only to sit idle during a busy part of
what is a very short season, which is the reason for this very strictly enforced rule.
Please understand that while we wish to respect the customer, our policies are
very important to the successful running of this business so please be sure before you book.
GENERAL POLICY
< 2 wks notice - $25 administration fee (see above)
Second cancellation - $25 administration fee x 2
Third cancellation - gift becomes void and non redeemable.
**In the event that Highland Wilderness Tours cannot
run the tour due to weather conditions, gift certificates may
be redeemed at a later time, or regifted. No refunds on gifts, sorry**
HORSE CAMP CANCELLATIONS
(for all HORSE CAMPS)
A Visa or Mastercard by phone can be used to book your camp
For customers booking before April 1st - $100 plus tax
with the balance
of half due by April 1 - it is wise to include the second pyt with your application
If booking after April 1st the first half of the camp fee plus tax is required.
Remaining Balance of half to be paid on the first day of camp
Please see 2nd page of application for a breakdown of payments & payment methods
All parents must sign a waiver and fill out and submit an signed appliation
All children must wear an ASTM certified helmet (supplied or bring your own)
All children must wear a hard soled shoe with min 1 cm heel - we have some if you do not
Please check camp information page to see what items are needed for camp
STABLE POLICY
It is the responsibility of the parent to book their child's camp
in good faith, as cancellations after the fact are a significant set back to us
once the camp booking season is ended - therefore we have a strict policy!
Parents may tour the facility at drop off and get their children settled,
but must depart by 6:00 pm so that we may begin the camp orientation
Please leave your pets home if possible, or leave them at the parking area
Check in isfrom 4:00 - 6:00 pm no exceptions, no earlier! We are only closed to 'reboot'
for a 24 hour period so sorry, but it is very important that parents respect these guidelines.
Cancellation for all camps - no refunds, sorry.
Camp Director may allow a rescheduling of the camp if there are good reasons.
Please contact the camp direction immediately if you are having an issue with attending.
OUR HORSE CAMP & PUBLIC TRAIL RIDING FACILITIES
Our Ontario Riding Stable Ontario Trail Riding Rates Weekend Trail Riding Excursions
Ontario Horseback Riding Lessons Ontario Horse Camps Meet the Trail and Camp Horses
How our Riding Stable is Different! Horseback Riding in Spring Horseback Riding in Fall
What to bring to Horse Camp Ontario Horses for Sale Ontario Horse Breeder
Ontario Dogsledding Tours Meet our Dog Team What is an Alaskan Husky?
Ontario Snowmobiling Tours Ontario Snowmobile Tour Rates Licensing for Ontario Snowmobiling
Ontario ATV Tours - Four Wheeler Trips - Ontario Quad Tours
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